Refund policy
Return & Refund Policy
At Z Axis Rising, LLC, all of our products are 3D printed and carefully inspected before shipping. Because each item is made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
Damaged Items We stand behind the quality of our prints. If your item arrives damaged, we're happy to make it right. Refunds and exchanges are eligible only for items that arrive damaged.
To request a refund or exchange:
- Contact us at hello@zaxisrising.com within 14 days of receiving your order.
- Include your order number and a description of the damage.
- Attach clear photos of the damaged item.
Once we review your request, we will either:
- Issue a full refund to your original payment method, or
- Ship a replacement product at no charge
We reserve the right to determine the appropriate resolution based on the nature of the damage reported.
Non-Eligible Items
- Items damaged due to misuse, drops, or improper handling after delivery
- Items reported more than 14 days after delivery
- Custom or personalized orders (unless damaged in transit)
Questions? Reach out to us at hello@zaxisrising.com — we're a small, veteran-owned family business and we'll do our best to take care of you.